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Shipping & Returns

All orders are shipped within 2 business days. 

Shipping within Finland

We use Posti as our shipping partner within Finland. Your order will be shipped to a pick-up point chosen by you. Posti shipping is free of charge for any purchase above 150 EUR. For a purchase less than 150 EUR we charge a shipping fee of 6,90 EUR. 

For orders that have not been picked up within the time frame set by Posti, we have the right to charge a fee of 15€ for our handling cost of the order.  

International shipping

We ship worldwide. International shipping is provided by DHL and Fedex. 

Returns

You have the right to return your purchase within 14 days after you have received your order. We offer free returns within Finland. If you wish to make a return, please send us an e-mail to team@ektahelsinki.fi and specify the item you wish to return and the reason for the return. We will then send a code for you to use for shipping.  

Please pack the item carefully (preferably in the same package as you received the item). The item to be returned should be unused and have the original tag on. 

International returns

International returns are paid by the customer.