Shipping & Returns

We aim to ship within 3-5 business days. 

Shipping within Finland

We use Posti as our shipping partner within Finland. Your order will be shipped to a pick-up point chosen by you. Posti shipping is free of charge for any purchase above 150 EUR. For a purchase less than 150 EUR we charge a shipping fee of 6,90 EUR. 

International shipping

International shipping is provided by DHL and Fedex. Shipping within EU is free of charge for all purchases above 150 EUR. For a purchase less than 150 EUR we charge a shipping fee of 6,90 EUR. 

Returns

You have the right to return your purchase within 14 days after you have received your order (as a private person). If you wish to do so, please send us an e-mail to team@ektahelsinki.fi and specify the item you wish to return and the reason for the return. We will then send you a return label for you to attach on the package.

Please pack the item carefully (preferably in the same package as you received the item). The item to be returned should be unused and have the tag on. 

Returns within Finland

The package can be returned to a Posti outlet with the Customer return label provided by us attached on it.

We offer free returns within Finland.
Please note that products bought during campaigns are not included in the free return policy. 

For orders that have not been picked up within the time frame set by Posti, we have the right to charge a fee of 15€ for our handling cost of the order.  

International returns

International returns are paid by the customer.